Make Your Patient Service Monogrammed

Chip Bell, customer service loyalty speaker, consultant and author of the recently released The 91/2 Principles of Innovative Service provided a unique style of service in his September 2013 Caring Magazine article. We are printing an excerpt from the article that is applicable for our readers.  Chip says: Customers love “monogrammed” service.  It signals your deep devotion to them and your sincere respect for their uniqueness.  Monogramming service requires time and care; it cannot be a knee-jerk or fast-track response.  It is distinctive to your customer and it must always be authentic. Every year I get my annual physical.  It always starts with blood work preceded by overnight fasting.
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