Make Your Patient Service Monogrammed

Chip Bell, customer service loyalty speaker, consultant and author of the recently released The 91/2 Principles of Innovative Service provided a unique style of service in his September 2013 Caring Magazine article. We are printing an excerpt from the article that is applicable for our readers.  Chip says: Customers love “monogrammed” service.  It signals your deep devotion to them and your sincere respect for their uniqueness.  Monogramming service requires time and care; it cannot be a knee-jerk or fast-track response.  It is distinctive to your customer and it must always be authentic. Every year I get my annual physical.  It always starts with blood work preceded by overnight fasting.
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Employee Engagement & Service in Healthcare

In a recent article in Outpatient Surgery, Kenny Ellinger, RN, ADN, administrator of the Surgi-Center of Central Virginia in Fredericksburg, VA says, “Each interaction we have each day with patients and the members of their families has an impact. So it’s worthwhile for those interactions to be positive ones. ” Mr. Ellinger endorsed and encouraged this mindset since reading a motivational book his QA nurse brought him from a conference.inspired by one of our top rated speakers, Mark Sanborn, author of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary. Mr. Ellinger is working on getting the rest of his staff on board.
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