On a recent flight, I was perusing the in-flight magazine and was intrigued with the article by the above title, written by Stephanie Taylor.  In it, she asked Ronald Nelson, chairman and CEO of Avis Budget Group and a member of CEOs Against Cancer three questions.   One, in particular,...

Chip Bell, customer service loyalty speaker, consultant and author of the recently released The 91/2 Principles of Innovative Service provided a unique style of service in his September 2013 Caring Magazine article. We are printing an excerpt from the article that is applicable for our readers.  Chip says: Customers...